Looks like all emails sent through SQ UI are not being sent and are hanging with the status "sending". Doesn't matter if there's an attachment or not. Didn't anyone at SQ test this prior to going live?
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13 comments
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Ok, it's doing it again. If you're having email integrated into the system, ***please*** make it work! It's now been twice since the upgrade, that emails to leads have sat in the out queue with "sending" as status for over 3 hours. This does not bode well for our trust in your system.
What about getting your devs to setup an hourly crontab script to restart the servers while you sort out a permanent fix?
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I am in the same boat - please fix this problem ASAP:)
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Still down. So, there's obviously no automated notifications going to any on-call sysadmin to fix it. Great.
Elisabeth: Forget ASAP. We'll just have to wait till someone rocks up to work and realises there's a problem.
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Thank goodness I found this! I'm having the same problem.
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Hello,
Thank you for bringing this to our attention. We are aware of the issue and are working to resolve it. I am sorry for any inconveniences this is causing you. We will post again as soon as we have it resolved.
Katie
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Any ETA on resolution?
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Hello Raoul,
We have been able to identify the bug and have fixed it today. Our system updates at night, so you will see the fix in effect tomorrow.
Katie
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Well I thought I'd give it ago again today. But it's still broken :-( After ten minutes I deleted it from the queue & sent it from my desktop.)
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Hey Raoul, I just took a look and everything is functioning normally. Can you create a ticket and include the shoot details so our support team can look into your issue?
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Ticket created 16 hours ago and is still with status "unassigned". Does anyone care?
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Hello Raoul,
We do care and are looking into this for you. Although the status says unassigned we have started looking into it. I am working with our tech team to see what the issue is. We haven't forgotten about you. We appreciate your patience while we are "working under the hood" to get this resolved.
Katie
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i have the same problem :( i had to go to my own email program to send it. please fix. its 2012.
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I think I may be having the same issue for the last couple days. I received an inquiry and replied right away... I JUST saw the email out.. almost 2 hours later. :-( Is there a bug or something? If so, could you possibly let us know so that we know to reply via our email inbox? I just hate my clients/potential clients thinking I'm not responding right away (when I am)
Thanks so much! :-)
Jen
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