How can I change "Home Phone" in the contact form to "Phone"? Half of the households in the USA do NOT have a home phone.
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12 comments
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I learned in speaking with CS that it is NOT possible to change the field names in the Contact Form.
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Hello Adrian,
That is correct that the contact form fields in ShootQ are not customizable. If you want/need a custom contact form you can always create one on your own website and have it forward your leads into ShootQ.
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Can you consider changing the following:
- Home Phone should just be Phone. Half of American households do not have home phones (wired lines) anymore.
- Change the word "Referrer" to "How did you hear about us?"
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Hello Adrian,
Your suggestions have been noted. For now if you want to make those changes, you will want to customize your own contact form and not use ShootQ's. Keep your eyes out as we do future releases, this could be one of them.
Katie
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I realize this post is 2 years old, but has ShootQ updated this ability to customize the verbiage/fields on the contact form yet??
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Brooke, not to my knowledge. Maybe ShootQ could respond to you. I do not know why it would be so hard to make the suggested changes for the reasons I stated in 2011. Maybe they will.
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Brooke and Adrian,
As stated above, the contact forms are not customizable in ShootQ. You do have the flexibility to create your own custom contact form through your website and have your leads automatically feed into ShootQ. Adrian, you do have a point with your comment about the "Home Phone" vs. "Phone" something we will look at again. We have a process in place for moving new features into the queue. Our team reviews all technical ideas every few weeks and prioritize them based on a variety of factors including popularity/needs amongst our users, development schedule and future roadmap. Although this thread is older, we have had other features and bugs that have been prioritized higher on the list, mostly because you can create your own custom contact form if you are not happy with the one we provide.
Katie
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"Keep your eyes out as we do future releases, this could be one of them.
Katie" September 26, 2011 10:12
Any development in progress at all on this topic?
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Hello David,
Unfortunately, I don't have anything new to report on this right now. We have been releasing some great features every week though. At this point in time anything that you want customized would have to be done through your own contact form.
Sincerely,
Katie -
Just to point out, the "great features" have not met the users requests for development over the past few years that I have been a member. This is going into the 3rd yar this is requested, and we have been told to look out for it in upcoming releases.
I speak for no one but myself, but I am positive there are many who agree, changing color themes does't count as an update, it counts to us the users, as wasted development time.
We do not need new color themes, we need development for business in the system.
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David,
We have been very busy working on a variety of updates to ShootQ. Those updates will include visual updates/enhancements to the application and business/feature development. As a software company it is important to do both otherwise the application can become stagnant visually and fundamentally.
I am sorry that you don't feel like we have been doing development on features that you would like to see. We have actually been doing a lot of enhancements over the past couple of years. We started doing a better job at communicating them to our users about a year and a half ago. We have also changed the way that we communicate our development. We now give concrete statements when we actually release them into production vs. saying "it could be one of them" before it's been developed. I apologize for my statement, I should not have stated it prior to it being developed. Development timelines can changed by a variety of factors, this is why we will be reporting upon completion of features and bug fixes as we currently are.
You can see all of our recent updates at http://help.shootq.com/forums/171595-Releases-and-Updates. In the past few months we have added sales tax reporting, enhanced the global search tool, added CAPTCHA to contact forms, provided easier access to support and more.
Sincerely,
Katie
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As a user, I look at it like this, where is our...
- Ability to unlock the 3 default shoot types on contact forms
- Ability to have multiple signatures on a contract without the need for adding addendums
- Ability to schedule a calendar appointment without it needing to be force linked to a shoot
- Ability to show item options on pricing pages, has this been addressed?
- Ability for clients to select from item options in packages or add-ons
- Ability to set staff position in roles, without generalizing the entire company
- etc, etc, etc
I have literally written up a 35 page fix it/ workaround booklet full of these types of core fundamental enhancements requested by users, and workarounds as temporary solutions to some of them, more often than not, the requests seem to be obvious necessary enhancements to ensure ShootQ is in fact the best possible CRM option for photographers with small studios. Add in here, if these enhancements were to take place, ShootQ could then easily be taken from a small studio CRM option, to a dominant CRM that could accommodate any size studio.
Small companies tend to be the ones we want to work with and we tend to understand it takes time to development and implement changes. It just seems very unfortunate that with the recent changes in structure over the past years, that focus left customer service for print sales with the changes in the Pictage side. We do see a ton of development on the Pictage side for sales generations, which is a profit focus of Pictage, being a print lab. But where do we see the same type of development focus here? In reality the sales generated are always going to be because for the photographers, who are or should be your core client and focus. If development focus is put in the general direction to boot sales from our clients to gain profitable sales and prints and commissions in Pictage, and not put into developing the core fundamental features we as business owners need or want in ShootQ, ShootQ fails it clients.
Still I recommend ShootQ to all the professionals I work with and mentor, always being sure to tell them, it will help you out tremendously until you want it to do the most obvious of things. And sure I still answer questions and guide people using ShootQ in workshops specific for it, and even make a pretty helping new users get it all set up for them. I will also add in, all of the trouble and problems I have encountered with the Hub since becoming a client of yours, is based around Pictage, their support staff and their accounting team. I like ShootQ, I just wish I could love it.
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