I'm trying to send a booking proposal to a client. I'm trying to do a 50% down is due at the time of booking, then the remaining balance is due 14 days before the shoot. I get an error that says "Your payment plan adds up to more than the selected package", then it has the 50% at booking time highlighted in red?? HELP PLEASE!!
I see that you have found a work-around for this issue, but I can't figure out why the system would ever tell you this. The remaining balance is obviously the later date.
Thank you for telling us about this. We had made a ticket to research further so you do not have this problem again..
I am having this same problem right now. Did you find a solution?
Christa-I finally had to just do 50% due the at the time of booking, then do another 50% due 14 days before the shoot. For some reason it will let me do that, but won't let me do "remaining balance". Hopefully like Alice says they'll look into it so you don't have to do two 50% increments like that, but that will work for now for me. Hopefully that helps you out too.
Christa,
Unfortunately, we haven't found the specific reason for Lacy's problem yet, but if you could give us a call at 1-888-9-SHOOTQ, I'd be happy to work through your issue. I'll make a ticket to look into your account as well.
Hi Lacy, it turned out the issue with mine was the dates, even though it said Your payment plan adds up to more than the selected package. I was doing a test booking and the date of the shoot was not far enough in the future to have a payment scheduled for 60 days before the event. Once I changed the schedule it was fine. Hope you get your issue sorted out, maybe it was the same thing?
I am having same exact issue and makes NO SENSE what so ever, I am trying different combos and getting same results, and cant call help line now, ughh
it is messing up the dates, I do 35% at booking time and its thinking that it is on day of event, something is up!!
Hello Feuza,
Please send in a support ticket with all of the information including the Shoot name. We can take a look under the hood to see what is happening here. Our tech team will need more information to trouble shoot this for you. You can also call us at 1-888-9-SHOOTQ if you would prefer phone support. I think we will have a better opportunity to help you once we have all of the information.
Katie
calling now because issue persists
I am also having this issue now.
I am also having this issue now.
Hello Shalista,
You can call 1-888-9-SHOOTQ and we can trouble shoot this issue with you. Otherwise please submit a support ticket so we can look into this further.
Thanks,
Katie
Make sure your "Remaining Balance" is the last payment in the list. It looks like you've entered the last payment first (due 14 days before the event) and then 50% retainer due at booking.
I think this has something to do with the problem and also that the event happened last April. Or do you mean to do this shoot in April 2012?
I am also having this problem and it never did before.
It seems the problem is that when I input a payment plan the software is only computing this before TAXES.
So when you input the amounts discussed with clients it either shows up as an ERROR of TOO MUCH or NOT ENOUGH.
Things are complicated even more so when we are using the discount function too.
Can you simply move the payment plan in the billing steps to the last steps.
And have the software calculate based off of the final balance, after Taxes and after Discounts.
Rockie
Hi Rockie,
Yes, when setting up a payment schedule you should not include taxes or discounts; it is based solely on the subtotal of the package prior to taxes and discounts being applied. Taxes and discounts are configured separately to give studios the flexibility in how they want them applied.
The payment schedule may generate an error if you are choosing a specific amount for a particular payment and haven't accounted for the way you are distributing taxes or applying discounts. For instance, some studios collect a $500 retainer at booking time and the remaining balance on the day of the event. If they are distributing tax proportionally across each payment then a portion of that first payment is actually considered tax. With a tax rate of 10% the $500 includes $45 in tax and the specific amount in the payment schedule should be entered as $455.00. My point is that specific amounts are dependent on how you configure your taxes and discounts, and how you apply them to your payments.
But I'll pass along your suggestion to our development team. Maybe it's an option we can add in the future. By the way, if you have any other suggestions you can always send them to the development team directly by emailing ideas@shootq.com.
- Geoff
Geoff ... Thanks for the reply.
Here is my problem.
My portrait client chooses a package for $2000.
After taxes and discount the total is $2090
She has agreed to pay $522.90 per month for four months.
so Shootq thinks I am charging too much because it is merely calculating payments from the original package of $2000 which is before taxes.
Is there any way a Manual over-ride can be inserted so that the warning can be over ridden with a click of continue ?
might be the simpliest solution ?
Rockie
Hi Rockie,
I sent you an email to gather up some more info. Please respond to that email when you get a chance. Thanks!
- Geoff
