RESOLVED: ShootProof Syncing Issue (March 26, 2018)

UPDATE (March 27, 2018) - THIS ISSUE HAS BEEN RESOLVED

The issue with syncing shoots to ShootProof has been resolved. To fix the issue, we had to deauthorize all connections to ShootProof for all accounts. To re-authorize your account please follow these steps:

  • In ShootQ, go to Settings > ShootProof
  • Click the 'Authorize' button (if you do not see the Authorize button, then your account is already synced and you do not need to do anything else).
  • You'll be asked to sign-in with your ShootProof credentials. After accepting the requested permissions, your accounts will be connected again.

After you re-authorize the integration, there is nothing more you need to do. Your ShootProof integration should work exactly as before.

If you have any questions or need further assistance, please feel free to contact our support team at 888-974-6687, via the chat messenger, or submit a support ticket.

Once again, we apologize for any inconvenience this may have caused you or your clients.

Sincerely,

Geoffrey Dunn
Team ShootQ

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Hi Everyone,

There is currently an issue syncing shoots to ShootProof. This issue causes errors when accepting a proposal. It also affects syncing a shoot to ShootProof after the job is booked (a 'token expired' message appears). Our developers are aware of the issue and are working on implementing a fix.

*** Until we can fully resolve the problem, we recommend you DO NOT attempt to sync your shoots to ShootProof when creating a booking proposal.  ***

Attempting to sync during booking may prevent you from accepting a proposal. Please uncheck the 'Sync To ShootProof' box when creating a proposal.

shootproof_box.png

 

We apologize for any inconvenience this issue may cause you or your clients. We will post an update to this article once the problem has been resolved. If you have any questions please reach out to our support team at 888-974-6687 (M-F 8am-5pm PDT) or submit a support ticket.

Sincerely,

Geoffrey Dunn
Team ShootQ

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