RESOLVED: Issue with Uploading Files to ShootQ (June 22, 2016)

Thank you for your patience. We have resolved the file upload issue which caused the following errors in ShootQ.

  • Files could not be attached to emails
  • Email templates with attachments failed to send.
  • Emails could not be forwarded into ShootQ
  • Files could not be uploaded or downloaded on a shoot
  • Files for logos and branding could not be added under Settings > Logos & Colors
  • Nimbus gallery images could not be accessed

Emails that failed to send will have to be manually resent by clicking the Resend button under the shoot's Correspondence > Emails section.

We apologize for any inconvenience this technical issue may have caused you or your clients. If you are still experiencing problems please contact our support team at 888-974-6687 or submit a support ticket. We're available M-F 8am-5pm PT.


Geoffrey Dunn
Team ShootQ




Have more questions? Submit a request


Article is closed for comments.