RESOLVED: Issue with Uploading Files to ShootQ (June 22, 2016)

Thank you for your patience. We have resolved the file upload issue which caused the following errors in ShootQ.

  • Files could not be attached to emails
  • Email templates with attachments failed to send.
  • Emails could not be forwarded into ShootQ
  • Files could not be uploaded or downloaded on a shoot
  • Files for logos and branding could not be added under Settings > Logos & Colors
  • Nimbus gallery images could not be accessed

Emails that failed to send will have to be manually resent by clicking the Resend button under the shoot's Correspondence > Emails section.

We apologize for any inconvenience this technical issue may have caused you or your clients. If you are still experiencing problems please contact our support team via the chat messenger, or submit a support ticket. We're available M-F 8am-5pm PT.


Geoffrey Dunn
Team ShootQ




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