ShootQ Update - Known Issues - November 6, 2014

UPDATE - November 11, 2014

We completed the maintenance during the scheduled downtime.  There were a variety of issues that had been reported.  Once we were aware of the issues we worked diligently to get them resolved.  We have compiled a list of the known issues that were resolved.


  • All inbound ShootQ emails (Archive, ShootQ Correspondence, Pro Select Proofing Import Address and Leads via Email) are not syncing
  • Data under the Billing section cannot be exported including reports and invoices
  • Files cannot be downloaded from a shoot's Files section
  • Unable to book online or manually - an error message is appearing
  • SSL is was not being applied to all ShootQ pages
  • Delay with outbound emails being sent
  • Braintree payments are giving a Authentication Error
  • Pictage events are not syncing
  • Outbound email attachments are failing
  • Calendars are not syncing
  • Backup requests aren't being emailed to users
  • Some clients with P3 payments scheduled between 11/5 and 11/7 were charged more than once [We are pulling a list and refunded/voided those transactions 11/10. It may take 1-2 business days for the charges to be reversed on the clients' credit cards]

If you are experiencing one of the issues listed above that has been fixed and you still experiencing issues please contact customer support via chat messenger or submit a ticket (

We apologize for any inconvenience this may have caused.  We value you as customers and we understand how frustrating this is for you and your daily operations. 

Team ShootQ

Have more questions? Submit a request


Article is closed for comments.