This morning we released some improvements to our infrastructure at ShootQ. The upgrades include a better storage solution for archived emails and calendar feeds moving forward. Unfortunately we are experiencing an unexpected issue as a result of this transition.
We are aware of the issue and are diligently working to get the issue resolved. As of 8am PST today, December 18, 2013 email attachments are failing. We understand how frustrating this is for you and your business. Please accept our apologies for any inconvenience this may have caused. We will post again with a progress update. We are working to have this resolved by the end of the day, if not sooner.
*Update 3:45pm PST - It has been reported that emails are not sending through ShootQ. They appear to be stuck in a "sending" state. We are working to resolve this issue and will post updates as we know more.
*Update 5:30pm PST - Although it does appear that all emails are stuck in a "sending" status, they do eventually send. They are currently delayed by an hour or two due to the update that is still in progress. This issue will be resolved tomorrow when our update is completed.
*Nov 19, 2013 Update 9:15am PST - All new emails with and without attachments are going through. Any emails that did not have attachments that were backlogged from yesterday have sent. We have a small number of emails with attachments from yesterday that are still stuck. Our development team is still working on getting those unstuck and sent.
*Nov 19, 2013 Update 10:30am PST - All email issues from yesterday have been resolved in their entirety. For those of you that were waiting on emails with attachments to go through, they were just sent. All emails with and without attachments are working as expected.
Katie Van Buren