Stripe Merchant Account Changes

On Wednesday, May 27, 2015 we released an update for Stripe Merchant accounts to further safeguard your clients' transactions.  It is imperative that you immediately update your merchant account settings in order to continue accepting online payments via ShootQ. 

Required Changes You Need To Make:

  1. Add "Live Publishable Key" to Merchant Account Credentials


You will need to add your Live Publishable Key to ensure there is no disruption in your service. This is the information that you will need to get from Stripe:

  1. Your API keys are located in your account settings.
  2. If you do not see your API keys, this means that you have either Read & Write or Read Only access, and are not an administrator for the account.
  3. You will need to get in touch with the administrator of your account for the API keys or to request that they make you an administrator in the account's team settings.

Add your Live Publishable Key to your Stripe merchant account credentials in ShootQ (under Settings > Invoices & Payments > Online Payments). Please make sure there are no spaces at the end of the key(copying/pasting sometimes generates an extra space). After saving your changes, we recommend that you run a test transaction to make sure your Stripe account is synced to ShootQ. If the test is successful, all current and future invoices that are using Stripe as a payment method should be processed successfully on their scheduled due dates. No further action should be required on your part.


How your clients' experience will be changing

Now when your client clicks "Pay With Card," a pop-up window will open loading a Stripe payment form. Your client will be entering their card information directly through their system now! Here is a screenshot of the new form hosted by Stripe. 


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