RESOLVED: Past Due Invoice Reminders Issue

We have resolved the issue where some clients received "past due" email notifications for invoices that have already been paid. Some studios also received proposal expiration email notifications for shoots where the proposal was not expired (or had already been booked). Unfortunately, this was caused by one of our developers accidentally activating a routine that looked at a backup of the ShootQ database and sent emails based on old data.

We are extremely sorry if this has impacted your studio or caused confusion with your clients. We will be emailing those studios whose clients received these erroneous emails. If you do not receive an email today (March 20th, 2015) regarding this, your clients were not affected.

Again, we are very sorry for any inconvenience this may have caused you or your clients. If you have any further questions please feel free to contact our customer support team at 888-974-6687 (M-F 8am-5pm PT) or submit a support ticket.

Sincerely,
Team ShootQ

 

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