ShootQ Update - Known Issues - November 6, 2014

UPDATE - November 11, 2014

We completed the maintenance during the scheduled downtime.  There were a variety of issues that had been reported.  Once we were aware of the issues we worked diligently to get them resolved.  We have compiled a list of the known issues that were resolved.

Resolved

  • All inbound ShootQ emails (Archive, ShootQ Correspondence, Pro Select Proofing Import Address and Leads via Email) are not syncing
  • Data under the Billing section cannot be exported including reports and invoices
  • Files cannot be downloaded from a shoot's Files section
  • Unable to book online or manually - an error message is appearing
  • SSL is was not being applied to all ShootQ pages
  • Delay with outbound emails being sent
  • Braintree payments are giving a Authentication Error
  • Pictage events are not syncing
  • Outbound email attachments are failing
  • Calendars are not syncing
  • Backup requests aren't being emailed to users
  • Some clients with P3 payments scheduled between 11/5 and 11/7 were charged more than once [We are pulling a list and refunded/voided those transactions 11/10. It may take 1-2 business days for the charges to be reversed on the clients' credit cards]

If you are experiencing one of the issues listed above that has been fixed and you still experiencing issues please contact customer support at 888-974-6687 or submit a ticket (http://help.shootq.com/requests/new)

We apologize for any inconvenience this may have caused.  We value you as customers and we understand how frustrating this is for you and your daily operations. 

Sincerely,
Team ShootQ

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