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Using P3 in ShootQ
Justin Lund
posted this on March 24, 2011 05:18
Take Advantage of P3 - Pictage Payment Processing - Access the lowest rates for credit card processing in the industry via an easy-to-use system that remembers your clients’ payment info. Skip the credit check -- your Pictage membership gives you automatic approval.
Before you enable P3 in ShootQ, you'll need to link your Pictage account. You can find more information in the Pictage integration article
In the Settings tab, there is now a Pictage P3 control panel under the Business and Finances section.
Read and agree to the terms and conditions.
That's it! The next time you book a shoot, choose Pictage P3 in the payment collection settings.
Just a note, once the credit card is entered, Pictage P3 runs in daily batches, which occur daily around 1am EST. If the Credit Card is entered the day a payment is due, but after this cut-off time, the client's card will be charged in the next cycle (1am EST next morning).
Also, if you already have an existing P3 set up in Pictage, you do not need to select P3 in ShootQ. This will result in double-billing. Please contact Customer Support if you would like to cancel the P3 Payments in Pictage in order to use P3 in ShootQ.
Comments
Can you add P3 after a client has a contract and a manual payment?
You are able to add P3 to an existing booked shoot, but it must first be synced with Pictage. If it is not already, go to https://app.shootq.com/controlpanels/integrations/pictage/sync and select the shoot to send to Pictage. After the shoot is synced, you can update the payment method in the billing & legal section in the payment method dropdown to "Use 'Pictage P3.'"
Justin ?
1-If I select P3 for all the payments and then The client want to pay me in cash on the wedding date or at some point. Can I enter the payment manualy ?
3- I have to build the packages in pictage and use their products for all the items ? Or I can use it just to collect the payments and then use tha album company that I like more ??
Thanks
Hi Saul,
You can enter a payment manually for the invoice like any other. View the invoice from the Billing & Legal section of the shoot and apply a manual payment.
You don't have to have any Pictage products in your package at all to bill with P3. You only need a Pictage account linked to your ShootQ account and P3 enabled in ShootQ. You can collect payments via P3 and fulfill through any company.
Justin
Justin ! I add the P3 Payments to a shoot but when I try to enter a credit card information to the shoot nothing happens. Just stay in the same window and nothing happens. Can you help ?
Hey Saul, I've created a support ticket for you and our support team will help you out.
Just tried using this for the first time... a comment from my booking bride made me think that it would be nice if there were some sort of automated email or confirmation from P3 that lets the client know when a payment is going to be processed or has been processed. She was worried that it didn't work (and there's nothing on my end indicating that she has paid the invoice other than the fact that she signed the contract). I called support and they said confirmed that the payment will be processed at 1am, but some sort of acknowledgement that the info was received would be nice.
Hi Emily,
There are in fact a few emails we send out with regards to P3 payments: Upcoming, Successful, and Failed. All of which can be seen under the Email Correspondence of your Shoot.
Successful and Failed are exactly what you think they would entail, but here is the Upcoming format:
==========================================
Hi {name},
This is just a friendly reminder that Pictage is scheduled to charge the credit card listed below an installment payment on {date} for the photography services that will be provided by {studio_name}.
Event Name:
Event Date:
Amount:
CC Info:
If you have any questions, please contact {studio_name} immediately. Congratulations on your upcoming event, and thank you for choosing a Pictage photographer partner!
==========================================
Now as for confirmation immediately after they have entered in their credit card information, there are a few different ways to see this.
Online booking gives you a confirmation before:
This card information will be saved and used to process all of your payments in the future, including:
- Attendance Fee - Due Aug 18, 2011 - $54.00
[Save Changes] buttonand after:
Thank You!
Your information has been received, and is now pending review by [Studio Name] You will be alerted when your booking is accepted.
If you'd like to keep up with the progress we're making on your event, you can visit your personalized client access page, which provides you with a variety of useful information:
We've already logged you into your client area, but future access will require you to provide your security code, which is given below. We recommend that you print this page for your records.
Otherwise, all other P3 credit card updates will give you a confirmation message:
Payment Details
This payment will be processed automatically on Aug 19, 2011 using your
ending in 1111.
Once the Credit card is charged, both you (the main brand email) and the client will receive notification of the fact (successful or failed).
I hope this helps clarify, but please let me know if you have further questions.
Wow, thank you for the detailed info Natalie!
Any chance that these emails could be edited? Our clients understand that we use Pictage for the galleries, but we don't use the word "partner" specifically in our lit and don't want things to be confusing for them. I'm guessing studio-editing of these emails is not yet possible, but I'd like to request that it be implemented at some point in the future.
Thank you again for your help! My client had implied that she received nothing confirming her payment, but maybe she just didn't read closely.
One more note/question... how can I tell that they have indeed entered a credit card to P3? The invoice says "pending" but shows no other info. I guess waiting until after 1am for the batch to process would work, but I'd love to be able to see at a glance that the system accepted the client's info in some way (since all unpaid invoices, even without P3, say "pending").
Hi Emily,
There is no way currently to edit the message sent, but I'll definitely pass along the request. As for easily seeing that there is credit card information, you can do this from Billing & Legal. If, directly under the P3 drop-down, you see a message asking you to enter in Credit card information, then it is definitely not there. If you don't see this message, then the card has been entered. You can verify by viewing the invoice, clicking on pay with P3, and you will see that abouve confirmation message "This payment will be processed automatically on Aug 19, 2011 using your
ending in 1111."
Thanks,
Natalie
I'm new to using P3. Just made the switch from Authorize.net
Booked my first client since making the switch about 2 hours ago. ShootQ gave me confirmation that I booked the event but the invoice is still unpaid. However, when I click view and Pay with P3 it tells me:
This payment will be processed automatically on Sep 1, 2011 using your
ending in XXXX.
Is this pretty normal? And do I get any kind of email confirmation when the payment actually processes or do I need to keep checking back to see?
I'm currently a Pictage customer but will probably be dropping them and only using ShootQ. When that happens, do I still need to do the Sync with Pictage thing for new events?
Hi Dana,
If you read my comments a few above this one, you'll find more details, but this is normal. Also, in order to use P3, you will also need the Pictage account, so if you are planning to drop them, you may want to pick Auth.net back up. :)
Thanks,
Natalie
Just started using P3 in Shoot Q, and my first client has paid an invoice. How/when do I receive this money? It is not appearing in the order history in Pictage.
Thanks,
Kristen
I'd also like info on when the payment is disbursed from P3 to my bank account and if there is a way we can view payment status. Is our balance on Pictage automatically deducted from the P3 disbursement?
Thanks,
Romer
Kristen and Jerome - when you get a payment via P3, these go into your Pictage Online Account Manager. This updates like twice a day, so it will always be more accurate on the ShootQ side if you're looking. Then things are consolidated per your monthly cycle, and you receive a check, EFT, it rolls over, or a charge if you are in the red.
Hope this helps.
Nat
My client needs me to change the credit card that was set up for her automatic monthly P3 payments. How can I edit the p3 payment to enter the new card?