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How Slow is Customer Service

Diane Stredicke
posted this on Feb 03 05:53

I submitted a request over 24 hours ago now and have had no help.  What is up with that????

Too slow IMO for what we pay per month.  Take a lead from the customer service at Prophoto Blogs.
 

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Heath Cowart
Residential Photography and Video Account - 8125

My last request took 48 hours but they were very helpful when they finally got to me.

February 04, 2012 11:44
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Sara Lamond
Artsnic Account - 6406

I'm waiting for a response as well - seems the last upgrade introduced a bug - can't change packages now in my cllient accounts.  Has only been 18 hours, but since I first told them about the bug when I tweeted on the day of the upgrade, I'm getting a wee bit miffed....

February 12, 2012 14:04
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Luis Alicea
Alicea Caldas Account - 5263

Take a look Smugmug customer service.... barnon the best. BUT Ill stay with ShootQ/Pictage for now.  

February 13, 2012 17:53
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Logan Holliday
ShootQ

Hey All,

I understand your frustration and we work the help requests as fast as we can. Please know that we are available Monday through Friday from 8am till 5pm PST at 888-974-6687 as well. The help requests online though we do our best to answer them with in 24 hours, if you have any unanswered tickets please let me know those ticket numbers so  we can get those answered asa soon as possible for you.

-Logan 

February 16, 2012 15:04
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Logan Holliday
ShootQ

Also, the 24 hours turn around time is during business hours. So if support requests are sent in over the weekend, we get to those the Following Monday as soon as we can.

-Logan

February 16, 2012 15:08
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