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Android App

Mark Adams
suggested this on June 28, 2010 18:47

From Sterling Franken-Steffen:

Any chance of developing an Android app? Not everyone is an iPhone junkie and the Android development environment is fantastic.

Also, just as a heads up there are still a ton of Blackberry users who are itching to leave BB, but want a physical keyboard... thus pushing them over to Android devices. Its going to be a huge market.
 

Comments

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Laura McClelland
The Decisive Moment - 177

Would love this too!!

July 14, 2010 10:02.
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Stephanie Smith
831 Photography Account - 1538

This would be GREAT!!!!! Please make an Android App!

July 15, 2010 23:01.
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Joshua Albanese
Joshua Albanese Photography Account - 3412

I agree. an app for the Android is going to be much better as the community is out growing apple's phones.

July 21, 2010 13:27.
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Sten Hartman
New Chapters Photography Account - 1510

I completely agree! Please do so. Not all artist are Steve jobs followers

July 29, 2010 10:40.
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DELETED: Doug Harrison
Photographic Elegance, Inc Account - 3415

Would love to see this happen.

July 29, 2010 14:27.
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Dia Rao
Dia Rao Photography Account - 1004

yes!

August 24, 2010 20:30.
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April Berardi
Bryan Allen Photo Account - 3390

double yes!  boss has iphone but i have droid and do most of the shootQ work- would love to have the mobile app for this!

September 07, 2010 15:30.
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ilyanne Cauchy
ilyanne Photographic Art Account - 2821

Oh Yeah! That would be sooo awesome. Please develop app for the droid! Thank you thank you :)

September 25, 2010 13:19.
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Sean Richey
Lifemark Studios Account - 3313

Please, please, please!!!  Not all of are iPhone people.  Android is the way to go...

October 05, 2010 14:14.
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Dave Lamarand
Dave Lamarand Photography Account - 2113

Any word on this? I'm waiting ever so impatiently! 

November 02, 2010 01:28.
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Ed Hafizov
Zorz Studios - 239

I am very surprised the developers still haven't come up with the Android app. With the booming Droid market, acknowledgment by all leading developers, and a growing number of converts to Droid it is probably only a matter of time so why not sooner? :)

November 03, 2010 08:25.
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Christina Ragusin
LilyBelle Photography Account - 3025
Please let us know if you even have this in deveopment! I have a shortcut on my droid for the mobile site, but the links don't always work correctly. Its really frustrating! Android users deserve the same acknowledgement as iPhone users!
November 07, 2010 08:59.
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Sten Hartman
New Chapters Photography Account - 1510
I say amen again. I have to use my assistants phone to get stuff done on a job. Let us at least know something is in the works. You should also get a way to link contacts to gmail.
November 07, 2010 09:07.
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InI PhotoGraphics
InI PhotoGraphics Account - 3729

cosign

November 10, 2010 18:21.
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Ed Hafizov
Zorz Studios - 239

Either I misunderstand the purpose of this Lounge (to open a client-vendor dialogue, as opposed to client monologue), or the developers' silence borders ignorance. I am sure it is not the latter, so ShootQ -- care to drop a word? I was among the first limited public testers and I remember in the first months of the public life, Andrew was extremely responsive to all of our questions and feedback... <sigh>

November 10, 2010 18:34.
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Justin Lund
ShootQ

Hi Android users.  I can see you're certainly an enthusiastic and vocal bunch!  Unfortunately, I don't have very good news for you.  We haven't yet seen the demand in order to build a separate app for Android devices.  Our usage statistics tell us that the vast majority of ShootQ users interact with the site using Safari on the Mac.  They also tell us that the most popular mobile device, by far, is the iPhone.  Until we see more usage from Android devices, we're going to concentrate on the iPhone.

Please feel free to contact me if you'd like to discuss this further.  My number is 1-888-9-SHOOTQ x706.

Thanks,

Justin Lund

November 15, 2010 18:12.
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Christina Ragusin
LilyBelle Photography Account - 3025

To tell you the honest truth, this makes me pretty angry and I'm seriously thinking of looking elsewhere for a company that would embrace all of it's customers. According to this article :http://www.pcworld.com/article/210574/android_phones_sweep_consumer_report_ratings_beat_down_the_iphone.html, Android phones have surpassed the iPhone. You might want to think real hard about that decision. Using the website from the phone is slow, frustrating and the links do not work. There are a lot of us out here. You have basically told us that we're not worth your time or money. Yet, we pay for your service, so obviously we think your service is worth it. Well, for me, that's going to have to change. I won't stick with a company that tells me my business is inferior because I'm a Droid user. Not cool.

November 15, 2010 18:25.
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Robert Ortiz
Robert Ortiz Photography Account - 3382

I agree with Christina. Customer service isn't based on usage statistics. 

November 15, 2010 18:30.
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Sean Richey
Lifemark Studios Account - 3313

I dont know how that can be Justin?  The entire Mac world is sure to come crashing down within a couple years anyway.  Even as a filmmaker I no longer use Mac because of all they're proprietary, closed minded, grandma and grandpa thinking.  I need a real system made for a professional.  Furthermore, anyone that has used an iPhone then switched to the Android or just used the Android operating system will be able to tell within minutes of its superiority to iPhone operating system.  And let us not forget, that the Android software, developed by Google, is made for/supplied on MANY NETWORKS and MANY different MODELS and BRANDS of phones.  How many brands and networks apply to the iPhone?  (common sense, right?) 

Not only has the Android now outsold the iPhone (which did not take very long at all), but it is only a matter of time before the iPhone becomes a relic or what smart phones used to be.  By ShootQ not wanting to explore this platform you guys are showing pure irresponsibility and ignorance.  You must reconsider.  

 

 

 

November 15, 2010 18:48.
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InI PhotoGraphics
InI PhotoGraphics Account - 3729

With the number of news reports and articles coming out over the last month or so indicating the shift to Android devices I would expect you will begin to see that demand. Might as well be ready...

November 15, 2010 20:01.
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April Berardi
Bryan Allen Photo Account - 3390

  I feel compelled to respond that I, too, agree with Christina and the others about your poor market analysis and total disregard to what several of your clients have clearly asked for. While I use Safari at work, I use a droid phone (that I received these email messages on)  My web browser doesn't tell you anything about me, other than I saved my shootQ bookmark there rather than in Mozilla.  I can switch it today if web browser usage is the deciding factor in what phone you feel obligated to serve.

   We received a response telling us one is more worthwhile than the other (in clear iphone user fashion, might I add)...   Why does the amount of iphone users have ANYthing to do with the request for a droid app?   This thread is a request for an ADDITIONAL feature...not to replace one you already have. You have already made an iphone app....now we would expect you to move forward to developing a new app for the other portion of your market that you have left unsatisfied.    

November 16, 2010 11:03.
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John Woods
John Robert Woods Photographer Account - 1580

Another Android user here, I am very disappointed in the same way many people have already pointed out...just because "more" people use Safari doesn't mean you should be alienating others. I know plenty of people who have Mac computers but don't have iPhones. Android is growing more and more everyday, especially since multiple companies are producing them. It's almost 2011, Apple is not the only game in town for smart-phones anymore, you need to learn and accept that and show your customers some love!

November 23, 2010 00:08.
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Christina Truelove
ShutterSpire Photography Account - 2379

Yet another android user....

The reason why you dont see more androids pop up on your stats is that the site is very difficult to use with the android phone since no accommodations have been made for it!  I absolutely refuse to switch to the iphone just because they are more accommodated. 

Like the rest, I am really sorry to hear that you are not wanting to help us out when we pay a good amount of money for your services. That makes me consider another database management system that would.

November 23, 2010 07:58.
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Tamara Holden
Luminous Life Account - 4400

Seeing as how the iPhone isn't even AVAILABLE to everyone, how can you just shut us out?  I want an Android app or this will not work for me and I will not go further than the trial.  Please do not be such MacSnobs (and believe me, I happen to be a Mac Snob myself, but I can't even get an iPhone where I live.)

November 24, 2010 22:32.
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Randy Coleman
Randy Coleman Photography Account - 1726

Come on guys. Pony up on the android app. And how about some integration with pictage already. love you guys but i'm surprised it's taking so long to do something like allowing me to automatically create an event in pictage from a booked shoot. that's probably a different forum :)... btw, I have a friend who writes android apps all day long. he'd be happy to do it for you ;).

December 11, 2010 12:00.
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Randy Coleman
Randy Coleman Photography Account - 1726

I just read Justin's comments. How can you even know who you're missing. Seems kind of assumptive unless you've done hard research. You know, maybe if all the android users left pictage and shootq they'd see the need. What do you think Justin. Not trying to be smart just realistic. Imaging USA is around the corner. Maybe I'll be on the prowl for some new resources... Really disappointed at your response.

December 11, 2010 12:06.
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Kevin Mudd
Cool Cake Photography Account - 3774

Ok Truthfully, I don't need a dedicated app for Android. But ShootQ needs a mobile friendly site (just like ESPN, NYT, Facebook, EVERYBODY ); Than both Iphone and Android can play in the same sandbox together and not fight. 

Story: My bride was getting ready to enter the reception, she wanted to cut me a check for remainder of the balance but she forgot the amount. When I tried to extract that info for her on the fly using a mobile browser (android, 3G network) it took forever. After enduring cold stares over the deafening sound of chirping crickets, I finally told her (like a good service provider) to mail it to me later. 

That really sucked (not the money part, the lack of professionalism part)!

I have to go shopping for a mobile friendly website because I want brides with smartphones to see my work when THEY want to. I think ShootQ should also make their site mobile compatible so that we photographers can do our job when they want to.

Thanks,

Kevin 

January 07, 2011 12:49.
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Adam Gilbert
Brick Street Cinema Account - 3791

Justin,

As of CES 2011 the Android mobile operating system has surpassed iOS as most used in the mobile workplace.  Just so you k now, Blackberry is the most used, Android is second and iOS is third.  This is a WORLDWIDE poll.  This would indicate that the Android operating system is being used much more than I'm sure anyone imagined.  With this in mind, I would urge you and your company to reconsider.  I, for one, refuse to purchase an iPhone simply because i just don't like them  That doesn't mean that I don't want to manage my business from my mobile device.  Any help you could give would be greatly appreciated.

 

Thanks,

 

Eric Thompson

January 07, 2011 15:57.
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N'neka Scruggs
Images by N'neka Account - 23

"Until we see more usage from Android devices, we're going to concentrate on the iPhone."

If ShootQ is slow, has funky format and many of the links don't work on Android, than it's pretty much unusable. Hence, you don't see much usage.

January 13, 2011 21:13.
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Dave Lamarand
Dave Lamarand Photography Account - 2113

I'm with Scruggs. It's too much of a pain to navigate the site without an app or mobile friendly suite, so I don't use it at all on my phone. 

January 13, 2011 21:21.
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Ben Rodda
Rodda Photography Account - 4798

Another vote for android... Not only are people buying more and more Android phones but also their are more and more tablets hitting the market...

January 16, 2011 16:53.
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Mary Quaranta
Jeanette LeBlanc Photography Account - 1688

Just thought I would weigh in :) I have a new Android phone because iphones are not available through my provider. I am the office manager/assistant photographer and use ShootQ almost daily. My photographer has an iphone, but doesn't access ShootQ very often. The point is- we both need to access it in a mobile situation, especially if at a job like Kevin mentioned. I agree with Kevin. A mobile friendly site would suffice. An Android App would be ideal. Thanks for listening!

January 20, 2011 16:45.
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Jim Bucholtz
J-Buch Photography Account - 2032

+ one on the android app or a mobile friendly site! I rely heavily on my phone to run my studio outside of my studio just need the tools to make it as efficient as possible. Love ShootQ.... love it even more with a friendly mobile option.

January 25, 2011 12:05.
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Justin Lund
ShootQ

Hey everyone, I wanted to update you all as it's been a couple months.  We're not working on an Android app, but we are investigating an improved version of the ShootQ site for mobile devices.  This would be something that would benefit all devices, not just one or another.  We will still continue iOS device development at the same time.  While I don't have a timeline since our development team is hard at work on other projects, we're very excited to be able to do this in the future.

January 25, 2011 15:40.
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Pastor Ian Kirk
The Wedding In Vegas Account - 4927

Unbelievable! Shootq needs  to consider the realities of phone market and recognize how quickly Adroid grow in just few years. I am completely dependent on my MyTouch G4 for managing my personal life and two full time professional careers.

January 29, 2011 03:53.
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Ryan Flood
FS Photography - 132

One more for Android. Considering it's rapid growth, and all the new Android tablets about to hit the market, I think it would be very progressive for shootQ to start Android development. There are a number of solid, cloud-based apps that have successfully developed consistent UI's on both iOS and Android. I would love to see shootQ join them! 

February 02, 2011 13:09.
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Robert Ortiz
Robert Ortiz Photography Account - 3382

Gee, I just found out on my "ANDROID" that B&H has an android ap for the store. No disrespect intended but if B&H gets the picture and they are just a retail store.......... what else can I say. You have a responsibility to serve your clients not to serve "The almighty apple". C'mon, B&H, Really boys!!!

February 13, 2011 10:52.
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Robert Ortiz
Robert Ortiz Photography Account - 3382

I heard figures floating around, that all androids together sold more devices than all i Phone combined.  I think it's time to RETHINK about the android ap, don't you think?

February 13, 2011 10:55.
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Pastor Ian Kirk
The Wedding In Vegas Account - 4927

Here is a link to Wired showing the sales of Androids began outselling Iphones beginning last August: http://www.wired.com/gadgetlab/2010/08/android-beats-iphone-in-smartphone-sales/

February 13, 2011 19:27.
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Ed Hafizov
Zorz Studios - 239

There is no escape, ShootQ... Have you seen the sleuth of new Android-based devices introduced at the Mobile World Congress in Barcelona? Not only the new Android phones but a bunch of Android-based tablets *outperforming* iPads - Motorola Xoom, LG Optimus Pad, Samsung Galaxy Tab 10.1, just to name the major ones. They have twice the potent in their processors (dual core), larger screens and resolution, more RAM, Adobe flash, cameras, etc.

http://www.digitaltrends.com/mobile/tablet-showdown-motorola-xoom-v...

Major manufacturers are now competing with Apple for the market share, let alone with each other. Tablets in general ARE slated to become the mainstream power of mobile and household computing, potentially replacing laptops and smartphones, and with the current trend of Android development ans sales, ignoring this fact and reluctantly sticking to iOS is a poor business practice and customer care, I believe.

You won in forcing your clients to not using MS Internet Explorer, authoritatively claiming it's a step to "grow up"... You will not be able to claim the same about the Android OS. The point is valid that all those Android devices may take advantage of your improved mobile website but I think it would only be fair to equally support user of both iOS and Android with a corresponding dedicated application.

February 16, 2011 11:07.
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Robert Ortiz
Robert Ortiz Photography Account - 3382

Heres a reply I got from them on their Facebook page, they sure have a slew of excises don't they??

Hi Robert! I assure you that your statement couldn't be further from the truth. ShootQ values every single customer, and is constantly evaluating our priorities. So, while we don't have an Android app available just yet, that doesn't mean that we never will, or that we're ignoring requests from Android users.

ShootQ closely monitors access to our website and application to track mobile market share, and right now, our customer base is overwhelmingly on iOS devices, with Android, Blackberry, and "other" devices sharing single digit percentages of market share for our customer base. 

We also have a dedicated team member who monitors requests and support tickets through our help hub, and aggregates this information so that we're always on top of what users are asking for. We have definitely seen a jump in requests for both Android and Blackberry apps, and we'd be foolish not to take notice.

Also, its important to note that at the time the iPhone App's development started, Android phones didn't even exist yet. It takes a long time, a lot of effort, and a lot of capital to build a mobile app. That said, I can assure you that if and when it makes sense to build a new mobile version for *any* platform out there (Android, Blackberry, webOS, Windows Phone 7, etc.), we'll be on it like white on rice!

If you ever have feedback, don't hesitate to share it. I don't monitor the Facebook feed as closely as my email, and I'd encourage you just to reach out to me directly. I am always here to listen to customer feedback, even when it comes in the form of a threat :) You can reach me at jonathan@shootq.com any time.

February 16, 2011 11:38.
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Robert Ortiz
Robert Ortiz Photography Account - 3382

Sorry about the typo!!  I meant to write "They sure have a slew of EXCUSES don't they?

February 16, 2011 11:40.
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Ed Hafizov
Zorz Studios - 239

Robert,

Actually, their response sounds appropriate to me, and even giving hope. Mistakenly (I hope) I felt like they just do not wish to work on Android as they decided not to work with MS IE. I can understand their decision-making process based on the usage facts they have, the process that certainly revolves around additional human and financial resources.

The weak point, as I see it, is that they rely on usage data with a predictable outcome. If they only have an iOS application, obviously the application will not be used by an Android client, making the reference to "application usage" pointless, with iOS:Android ratio of the app usage at 100%:0%.

As far as the website usage, available on both iOS and Android, I only know that I tried accessing it on my Droid and quickly quit because of the cumbersome experience. Well, I hope that with the new mobile web version, I will start using it, along with all other non-iOS users, including new Android tablet users, bringing the numbers to justify equal attention to us. The question is, how soon will the mobile version be brought? Since they cannot even give a timeline since the development team "is hard at work on other projects", I'm afraid not soon. And only then, the development for Android will start, taking even more time...

February 16, 2011 12:31.
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Robert Ortiz
Robert Ortiz Photography Account - 3382

Well I agree with you Ed about their mobile  site usage. I found it unusable and no one in their right mind would use it. This is why their research is skewed. Unfortunately,  the lame excuses they are giving us are making them look quite unprofessional!!

February 16, 2011 14:03.
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Scott Villalobos
RSVP Studios Account - 4664

Yeap, you need an android app......

February 16, 2011 18:07.
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Robert Wermuth
Masterworks Photography Account - 5570

PC and android user, here

March 17, 2011 15:30.
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Kami Brady
Kami Brady Photography Account - 5703

Correct me if I'm wrong here, but wouldn't the percentage of users on Android automatically show lower percentages merely because there isn't an Android app to use and the mobile site isn't user friendly for Android? So, by default, users on Android (although there may be a high number wanting it) don't even bother because it's not available? Whereas, iPhone users would automatically skew higher by sheer nature of the fact that ShootQ offers an iPhone app? 

Doesn't seem like the right way to be justifying development of an Android app. I am a desktop MAC user, but a mobile Android user and would GREATLY value mobile access. Thanks!

March 27, 2011 12:34.
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Diane Parsons
Parsons Photography Account - 2663

Yes please!  Would love an Android Ap!!!

March 29, 2011 11:33.
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Jon Fischer
Jon Fischer Photography Account - 3346

yes . would love it

March 30, 2011 16:46.
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Melissa Munding
Melissa Munding - Photography & Fine Arts Account - 5363

Please create an android app!  Pretty Please!

March 31, 2011 19:47.
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Brion Hopkins
Brion Hopkins Account - 3042

App por favor

March 31, 2011 21:13.
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Nicole Canning
Steve Canning Photography Account - 5587

Yes please do!!! I am begging you!!! :-)

April 01, 2011 10:33.
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Sten Hartman
New Chapters Photography Account - 1510

I put my vote in too. I would just want any way to use it quickly from a smartphone! I would use it all the time and boost those so called statistics if I could, but it so bad to use on a smartphone. Most of my phone calls come to me when I'm away from a computer, and I would love to inform my clients that I'm free, how much money they owe, update information  instead of calling them back at a later time. Please support all of your customers

April 01, 2011 11:20.
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Ed Hafizov
Zorz Studios - 239

So I am reading a blast email today from ShootQ/Pictage. Of interest are the following lines, quoted:

"...you know that we draw inspiration from Apple. Two of our top tenets mirror theirs:    
1) We believe in saying no to thousands of projects so that we can focus on a few meaningful ones.    
2) We have the self-honesty to admit when we're wrong and the courage to change."

Yes, I realized you take a lot from Apple, including a blind faith in all things Apple (although, thank you for not ruling out Firefox, at least). Picturing you in love with Apple, I can understand how difficult it is to care about the others. :)

And then, I, with my demand for Android support, feel like one of those annoying "thousands of projects" disallowing you to focus on a "meaningful" course. No wonder I hear a camouflaged "no".

In a yet another market analysis and forecast released yesterday by Gartner, Android platform will gain a 49% market of all smartphones worldwide by end of 2012, with iOS follwoing at 19%. (Source: http://www.gartner.com/it/page.jsp?id=1622614). Like I expressed already, unless you want to fall in a total disgrace by the fast-growing number of Android users who will struggle though the browser-only interface, you will end up developing the Android version. So why not start now if it's inevitable? Why develop a history of long reluctance and de-prioritizing a fair portion of your clients? Since you state that you gained resources that help you do lots of stuff better, can Android become one of your meaningful projects, please?

April 07, 2011 14:37.
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Robert Ortiz
Robert Ortiz Photography Account - 3382

I agree whole heartedly with Ed!!

April 07, 2011 14:41.
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Sean Richey
Lifemark Studios Account - 3313

Nicely put Ed...  was actually just talking to two photographers yesterday about ShootQ.  We all had very nice things to say about our (ShootQ) user experiences until the subject of smart phone support came up.  They were also Android users, and as I am, are getting very frustrated with this iPhone only situation.

April 07, 2011 15:23.
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Teri Fiske
Hanlon Weddings Account - 5882

Android user here as well, much to chagrin of my partner. ;) Would love to see an app.

April 11, 2011 20:31.
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john salgado
john salgado images Account - 3155

I cant open shootq on my android.It sucks and I cant believe you are not working on an app.

April 25, 2011 12:22.
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Pedro Saenz
Pedro Saenz Photography Account - 4884

Any updates on the possible development of an app for Android? 

April 26, 2011 15:22.
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Jill Smith
Jill Lauren Photography Account - 4906

I thought I'd add my 2cents

The reason we are all using Safari ... is because when I try and go to Shoot Q through IE...I get a lovely screen telling me that it won't work in IE and I should install Firefox or Safari in order to open my Shoot Q.

I LOVE my Driod. I WISH WISH WISH!! There was an app for shootQ on my droid. Then perhaps my life would be perfect. :)

May 11, 2011 16:38.
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Ben Lawson
Ben Lawson Photography Account - 1072

Another vote for an Android app.

The problem with their data has been suggested by others here, in that their web site is extremely unfriendly to all but a few browsers on PC/Mac. Hell, I even have display issues when my browser window isn't maximized! I would say we absolutely demand a mobile friendly site in the immediate future if they continue to refuse development for a platform that will only gain in popularity.

May 13, 2011 12:18.
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Brian Noah
Noah Photography Account - 6183

Android here... I HATE accessing the website from my phone. Even a css change would make all the difference in the world for me.

May 14, 2011 20:04.
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Erin Paris
Erin Paris Wedding Photography Account - 3718

pleeeaaassseee android please!!! I can't believe you guys dont have it done yet.

Kinda unprofessional the way you guys have handled it in my opinion.

June 04, 2011 16:42.
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Diane Parsons
Parsons Photography Account - 2663

If the Android App isn't in the near future, then could you at least fix the bugs on the mobile web app?  It's frustrating that certain functions don't work (like send an email template).  I feel stupid when I tell people that I can do it when I get back to the office when they can clearly see I use a Smartphone...makes us look like we're behind the times!!

June 04, 2011 17:25.
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Hal Clower
C & C Photography Account - 6373

Before I spend much more time with Shoot Q  could you tell me if this is the typical way of handling suggestions? Funny how I had very little demand for children's portraits until I started offering them. To the statement, "We don't have a lot of request" I was never asked, and would assume no one else was either.

June 21, 2011 16:13.
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Jessica Harrison
Capture Life, LLC Account - 3342

If your argument for not creating an adroid app (or anything other than iphone) is not enough usage why not have your users input what type of device they use or plan on using most to access shootq? 

You've stated that your reasons include that not enough people use android to access shootq. Well, as many have stated before me, that's because it's an incredibly frustrating process to try and access the site from our android phones. So please do SOMETHING about this, I'm sure if you got the process a little less painful you would see changes in your usage statistics.

June 23, 2011 10:53.
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David Higgins
Kalista Imaging Account - 6787

Android Apps would be very much appreciated. Seeing as how Android is now getting into more hands than the iphone as we know. Personally I switched over from StudioCloud and Smugmug to better our customer service and profit margins, but we do miss the functionality of the other 2 already after 1 day of setting it up.... I know we would be open to answering questions to help figure out app function flow for Android development and also for basic add-ons to the scheduling system of ShootQ itself. 

July 21, 2011 17:40.
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Leanne Rogers
Leanne Marie Weddings Account - 4268

I'm an Android user as well...so just putting in a vote.  I had read this thread about a year ago and came back to see if there was any progress.  Still kind of disappointed in their response.  

Here's to hoping!

August 09, 2011 14:13.
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Jill Smith
Jill Lauren Photography Account - 4906

I love my android phone - however, I recently got an ipad...I just thought I'd let everyone on this thread know that the iPhone/iPad app for shootq isn't all that great. It is very limited and I hardly use it at all. It needs a lot of work to be effective.

August 09, 2011 14:53.
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Diane Parsons
Parsons Photography Account - 2663

I agree with Jill above - I have a Droid phone and an iPad2.  The iPad/iPhone ap is pretty bad.  The only silver lining is the web access to ShootQ is better on the iPad than on the Droid (the Droid web won't let you pull up things like sending a predrafted email, and sometimes won't allow you to open tabs within a shoot, can't access calendar).  would love to see ShootQ improve all around for Droid users (online and/or ap)!!

August 09, 2011 15:03.
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Allison Viron
Allison Viron Photography Account - 5779

I will add into this too. I just replaced my first Android phone with another Android phone (Evo 3d). I thought about waiting for an iphone, but the technology on my Evo is way ahead of the current iphone. I would really love to have a shootq app on my phone!!

August 11, 2011 21:40.
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Melwin Silva
Melwin Silva Photography Account - 4433

would like android support as well

 

September 07, 2011 01:48.
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Paul Swanson
Paul Swanson Photograhy Account - 4489
I too just switch to android from.the iphone and if sbootq doesn't support android will be forced to look at different management software
September 10, 2011 11:05.
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Cayce Callaway
Cayce Callaway Photography Account - 745

Love my Droid, hate your mobile website.  Only use it in an absolute crunch when I need to contact a client and don't have the number programmed in my phone.  Gives me a headache every time I try.  So no, I would not be lighting up your Android numbers.

Loving your apple stuff is fine (if a little sycophantic in it's enthusiasm), but loving it to the exclusion of the current marketplace just seems silly.  The biggest problem with the cult of apple is an unwillingness to acknowledge that many of us just aren't as into it as you guys are.  Instead of lauding your apple inspired roots and denigrating the other very major players, why don't you simply continue to work toward making your product the best possible software for the largest number of users.  

September 16, 2011 16:34.
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Kaylee Eylander
Kaylee Eylander Photography Account - 1414

Android app please! I love your site...but feel like I might have to move to another company that takes their droid customers seriously.  I have MAJOR time issues if i need to access any information ( which i get around by actually printing it off everytime I have a shoot or wedding)...and how often might i need someones phone number or double check an address while heading to a wedding? Alot! 

September 20, 2011 11:01.
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Christina Ragusin
LilyBelle Photography Account - 3025

Any update on this? The fact that the Android users don't have iPhones, and your mobile site doesn't work at all, should explain why you're not getting a lot of Android users in your numbers. So...is there an app coming at least? I have to tell you, trying to navigate the mobile site is such a headache, and yet I need it SO much. I'm considering shopping around. The only thing I don't like about my Droid is that I can't use it for ShootQ! Otherwise, I love my Droid and ShootQ. But the fact that you have refused to collaborate is disheartening. 

October 26, 2011 13:48.
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Justin Lund
ShootQ

Hey everyone,

I have an update for you.  We've formally decided to pursue a new mobile strategy focusing on mobile-optimized versions of our web apps.  We will no longer publish updates for the native iPhone app, nor will we create a separate Android app.  Mobile compatibility will initially be treated like another internal project, similar to Nimbus and ShootQ updates.  Eventually, some code changes may be made to be mobile compatible at the same time.  A lot of how this happens will depend on progress, customer feedback and developer feedback.  It'll take some time to get this project moving, updates planned, developers scheduled, etc.  Once things are moving, we'll post updates just like we do now - in emails and by posting in the Announcements forum.

Here are some of the factors that went into this decision:

  • We're a web development company.  We know web application development and are good at it.  Making sites platform-agnostic is what the web is about.
  • HTML5 is pretty amazing and finally well supported.
  • This thread - you let us know you didn't support our decision to only build an app for the iPhone.
  • Poor network coverage and slow data connections pushed us to support offline syncing when originally creating the iPhone app.  Faster and more reliable networks make this less of a concern.  Again HTML5 comes into play here, allowing us to do some offline content storage.
  • iOS5 supports the "contenteditable" attribute allowing rich text editing.  Half our accounts had the iPhone app installed and yet we still saw over five times the traffic from iPhones to Android.  Saying the iPhone is a juggernaut is no exaggeration and supporting rich text editing is a big deal.  This will be the first improvement we launch.
  • Waiting for App Store approval sucks.  We're not perfect.  Should one of these imperfections make it into the code, it's much easier to update the site than an app.

Thanks so much for all of your feedback!  We'll be working on making these changes and you should see the fruits of our labor early next year.
October 26, 2011 16:55.
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Hal Clower
C & C Photography Account - 6373

Wow, got to love # 3and #5 still saying, " We don't have an app for the android, because no one uses the app we don't have" Seems this is a constant customer service issue form me. think I am going to look at some other options, any ideas?

October 27, 2011 09:59.
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Cayce Callaway
Cayce Callaway Photography Account - 745

I'm willing to wait and see if your site becomes more user friendly to a non-iphone user.  But I have to agree with Hal and everyone else above that's it's just annoying that you keep telling us how many more Iphone users you have compared to Android.

Can we say it any louder - "YOUR SITE IS ALMOST IMPOSSIBLE TO ACCESS WITH A DROID!"  Of course you have more iphone users.  Your statistics on mobile use are meaningless.

October 27, 2011 10:09.
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Christina Ragusin
LilyBelle Photography Account - 3025

I agree with Cayce. I'm willing to wait, but I've never had a company make me feel so inferior. I really love ShootQ. But if I can't access it from my phone, then what's the point? This is why so many people are anti-Apple. Its because of all the elitist jerks who make sure everyone without an Apple product feels like crap. We got the message. We suck. We're idiots. Thanks for the bone though. That's all we want is to be able to access ShootQ from our inferior device. I understand you guys must be so frustrated to have to work so hard to accommodate the 5 Android users you have. That's so annoying. Sorry for that. Anyone else feel like a red-headed step-child? Anyway, thanks for thinking of us. Really appreciate it. Could you tell us again how many awesome iPhone users you have? 

October 27, 2011 10:21.
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Sean Richey
Lifemark Studios Account - 3313

I just hope that this isn't the same "calm the masses" mumbo jumbo bull crap again that we were all given in January.  The folks at ShootQ need to realize that just because they do not have direct competitor right now, it does't mean they won't in the very near future.  And if that company has mobile support for Android, look out!  So, Justin, if you go by your cockamamie numbers (which are completely meaningless) are you telling me you are disregarding close to 50% of your customers?  You are a .com company, and .com's today have to have mobile access.  It is ridiculous that this has gone on this long!  Please don't make 50% of your customers go through another wedding season next year without a mobile solution.

October 27, 2011 10:23.
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Sten Hartman
New Chapters Photography Account - 1510

I too agree with you Cayce and Christina.  I too feel like the read headed step child. Beaten for wanting to think outside of apple's community. Thank god they are web based because I'm sure they wouldn't support the PC I'm using. Hopefully Google can come up with a similar service soon... since they are the only ones who seem to be able to stick up to apple's army.

October 27, 2011 10:47.
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Andrew Niesen
LaCour - 799

"I agree with Cayce. I'm willing to wait, but I've never had a company make me feel so inferior."

@Christina I think it's your phone making you feel inferior...might want to check that. ;)

October 27, 2011 15:11.
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Andrew Niesen
LaCour - 799

"I too feel like the red headed step child."

@Sten - actually that's me.

October 27, 2011 15:12.
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Andrew Niesen
LaCour - 799

Hey guys, when we started our mobile app strategy, Android didn't even have hardware on the market. Now that Android isn't half bad, and has mass adoption, we're developing for it. Now back to reading my Steve Jobs biography...

October 27, 2011 15:15.
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Sten Hartman
New Chapters Photography Account - 1510

 Now back to reading my Steve Jobs biography...

@Andrew - Ha

October 27, 2011 18:07.
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Andrew Niesen
LaCour - 799

:)

I am a fan of Apple - it's true, but I'm more of a fan of the Cloud - and in Cloud computing, we don't really care about what platform you're using on your end. It's all about the magic that happens on the server and in your web browser. That's a big reason why we're changing directions with mobile. Stay tuned.

October 27, 2011 23:45.
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Hal Clower
C & C Photography Account - 6373

I know what you are saying with this, but the statement "we don't really care" is the same line that is evident in this whole tread and seems to be oozing through the whole company. We don't really care, we have plenty of users, if you don't like what we do, good luck finding something else. Well, I came into photography when we used a medium called film and actually talked with clients and potential clients, and no matter how tech savvy clients and photographers are, the person that can talk with the potential client will get that client 80% of the time. That still works, so no it really doesn't matter what platform you use, if you don't rely on the platform to do your sales for you..

October 28, 2011 08:58.
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Andrew Niesen
LaCour - 799

Hal - 

Well, just to clarify my point, we are working to be completely "platform agnoistc" — as far as we're concerned, the device you're on - iPhone, Android, iPad, PC or Mac — is of no consequence to us. In other words, we want the experience you have on these devices (iPhone vs. Android; PC vs. Mac) to be identical. 

I can see how you could feel like we don't care about you, but what I'm really saying that we don't care about your device. Reading this thread from the perspective of a user who isn't inside the company, you don't know us, so I get that you don't have anythiing to go on except little snippets on decisions we make. We actually do care very much about the products and the people we serve. I'm a photographer myself; I started shooting in 7th grade and went to college for photojournalism. I've shot weddings for just over 10 years, on top of my experience shooting for publications.

Part of what makes me good at this job is that I know what photographers want because I walk in their shoes. What makes me less good at this job is that I have a lot more experience as a photographer than a product manager. (Althought I did start ShootQ and guide it through an acquistion, so I must be doing something right!) It's a double-edged sword. So sometimes I make less than perfect product execution decisions, but I usually at least understand the problem pretty well.

One big challenge is prioritizing what we're developing. We're not a huge company; we only have about 15 developers (for all Pictage software, including the software that runs the lab, and ShootQ, Nimbus, etc.). That means we must prioritize, and some things have to be left on the list for later. 

I care a lot about the problems that photographers face - both in managment and in the challenges of making money. I want to build a system that helps photographers overcome these challenges. And I care about a lot of photographers. I don't care too much for photographers that post comments like "I can't believe you released this piece of crap. You suck." That doesn't help me make a better software product, and it doesn't help you get a better product that will help you.

So, when you guys give us feedback, how you're feeling is important, but what's really useful to us is what we can do to make our software better, and understand that we're trying very hard to develop something that is useful to the most number of photographers given our limited resources. 

Remember that this is our work - we feel like it's a creative process and reflective of who we are - like photography is to me - and to you. If a client came to you and said "your pictures suck, I wish we  had another option," you'd probably rather that client find another photographer. Same is true here.

On the other hand, when you have a client who comes to you and says what you can do differently to make them happy, and they are reasonable with their expectations given your limitations, you work harder to serve them.

In short, we think the world of photographers like Jeff and Erin Youngren, Chris and Katie Torres and Dave and Nancy Wittig. And they're not short on criticism, but they're also generous with support and gratitude. Why? Because they know we also care about the problems they face as photographers, and we're working as hard as we can to fix them. They have our ear. There are plenty of photographers who post on social media or the forums and tell us we suck. They say they wish there were an alternative. Do I care about them as customers? I won't answer that directly. But will say I wish there were an alternative for them, too.

October 28, 2011 10:03.
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Andrew Niesen
LaCour - 799

PS - Reading back through the posts here. Thank you @Ed Hafizov for your contributions to this thread. I know we don't have a solution for Andorid yet, but I hope you're encouraged by the fact that we're moving to an approach that will make your experience with ShootQ better on the android than anyone has on any mobile device today.

October 28, 2011 10:28.
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Robert Ortiz
Robert Ortiz Photography Account - 3382
Well Andrew, the problem with shootq is the approach. A big part of the success of a business is to predict the future direction clients need with effectiveness. Companies have gone under cause CEOs didn't have the foresight to see future chances coming. This is the situation with shootq. For months clients let you know the direction the industry was heading. For months you said to others as well as myself, well there's not enough demand right now for us to spend the money. Well, let's hope for your sake, it's not to late.
October 28, 2011 10:29.
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Cayce Callaway
Cayce Callaway Photography Account - 745

Andrew,

I appreciate your response to this thread and I'm thrilled that you guys are moving toward a web solution that makes it easier to access ShootQ on the go.  And however you do it is fine with me.  I don't need you to change religions, but it would be nice if we could all get to heaven.  

I do, however, have to comment on what you wrote.  Personally, I've been a huge supporter of ShootQ.  There are numerous threads on DWF where you can find my unqualified praise about the program and the time and energy it saves me as a busy photographer.  I had no problems at all until I went in search of a way to access ShootQ from my phone.  And then I was pretty stunned by what I read.  I went from loving everything about the software to feeling like I had been allowed in, but only as a second class user.  What really surprised me (in 2011?!?) was that there was still some sort of Apple bias.  I couldn't believe that dictated your decision making.  And your reasoning (repeated numerous times) that you had more Iphone users (when you only had an Iphone app) made no logical sense.  Of course you did.  There was no real attempt, that I know of, through questionnaires or surveys to ascertain what your users had in the way of mobile devices.  It really felt like you let your personal ideology get in the way of doing business.  And it kind of tarnished the brand for me, although I never said that on any other forum.

We all work hard (hopefully) on customer service and we all have problem clients periodically (I'm currently on the 4th revision for an album), but all of our clients feel the need to be heard and in this current business climate none of us can afford to write anyone off.  At this point, ShootQ is pretty much at the top of the heap.  But fortunes change and the bull's eye is always on the person out in front.  Keeping the customers you have and appreciating them is key to staying on top. 

People got upset with you guys for a reason.  And while I'm not an advocate of the "You suck," school of feedback, it typically takes people a while to get to that point.  And going online in a semi-public forum and telling those people you don't like them and would like for them to go away so you can focus on the people you do like just seems petty.  

Starting small, producing something great (through a lot of obvious hard work) and growing because of that comes with it's own perils.  People no longer look at you guys as people, they look at you as a product.  Unlike your photography clients, who deal with you personally, ShootQ users deal with the program.  And you can't take that personally, no matter how much you want to lash out.  Go out with your friends and cohorts and drink beer and trash talk your customers all you want.  But in the same way you want to hear what we think and not how we feel, we're not too interested in hearing from our software that it likes some of us better than it likes others.  Your brand is not you, but you have complete control of how it's perceived.  The reason founder's syndrome is such a problem is it's difficult to create that separation.  Continue to produce a really worthwhile product, continue to make it better, as you've done and don't worry about the darts people throw.  They're not aimed at you.

 

October 28, 2011 11:02.
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Andrew Niesen
LaCour - 799

Cayce,

I see your perspective and like your response. Thanks for posting.

October 28, 2011 11:14.
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Ben Rodda
Rodda Photography Account - 4798

ShootQ, Andrew,

I love you! You have made me lots of money! Thank you!

I dont need the full functionality of Shootq on my phone.

Honestly all I want to be able to do is be able to pull up details related to my shoots on the fly. Contact information, locations, etc. 

I would like to be able to glance at my task lists easily and workflow issues in a calendar type format so that if I am out and need to make an appointment (business related or not) I can give them a good answer. 

My only fear with moving to more of a Web based platform is that its functionality will be dependent on reception. An app that syncs daily or hourly and may avoid these kinds of issues.

And oh yeah I want the app to interact with me using Steve Jobs voice asking me navigational questions in the manner of a call center: "would you like to view your upcoming tasks? If so say yes."

If you can deliver on these requests then you will stop sucking and your self worth will drastically increase. (:

But seriously thanks!

October 28, 2011 11:25.
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Cayce Callaway
Cayce Callaway Photography Account - 745

Thanks.  I appreciate that.  I know it was a bit didactic, but it's before noon.  I'm always wired after multiple cups of coffee.  And I look forward to being able to access my beloved (if slightly dusty) ShootQ from my phone when you have it ready.  And just like good wedding photos don't happen overnight, I don't expect this will either.

October 28, 2011 11:27.
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Andrew Niesen
LaCour - 799

So if it makes anyone feel any better...we developed the iPhone app first because the iPhone was the first to market (mainly.) And that was one of the worst software products we've ever made. We spent a LOT of money and effort on that app, and I think I still get more grief about the quality of that app than I do from Android users who don't have an app. 

So the thought of spending more money to recreate the iPhone app in Android just made no sense, since it was clearly not successful. So that was another piece of the puzzle. We were holding off Android just to see if the whole idea of a native mobile app could even work, and we were focusing on the app we had already started.

Syncing is a hard, hard problem to solve. Web apps don't have to be synced, but if you want offline access on your phone, you have to sync data from the cloud to your phone. And ShootQ has a lot of different kinds of data, which makes the problem even more complex than syncing an address book or calendar, for example. About 70% of the effort of the iPhone app went into making sure that information synced correctly. That's a lot of effort to put into functionality that is really only useful when you don't have an internet connection. Syncing proved to not make the app faster because syncing all that information took so long.

The reality is that the internet is pretty ubiquitous - and Android users have faster networks and even more options than iPhone users have - so you won't find yourselves in a situation where you really need offline access often. So I think this web app is going to serve you well. 

October 28, 2011 11:39.
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Andrew Niesen
LaCour - 799

Thanks, Cayce.

October 28, 2011 11:40.
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Diane Parsons
Parsons Photography Account - 2663

Andrew, thank you for your last explanation...that truly helps me to understand.  I bought an iPad just to use the app and was disappointed with it, so I just access ShootQ through Safari (the main frustrating part for me now is emailing templates -- cannot edit, and pulling up a contract) on my iPad.  I do love ShootQ and am happy to hear that you are working on some sort of global cloud updates.  I do look forward to that!  Thanks for keeping us up to date with that!

October 28, 2011 11:59.
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Hal Clower
C & C Photography Account - 6373

Now that is the explanation that should have come 6 months ago! Thanks for that

October 28, 2011 12:21.
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Cayce Callaway
Cayce Callaway Photography Account - 745

In the spirit of attempting to say something useful, I agree with Ben.  I don't need full functionality - just an ability to get client contact info and a quick way to sign client contracts.  I don't need syncing - the calendars already do that well.  I'm happy in the cloud, just want it to happen quickly and easily.

October 28, 2011 12:24.