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How do I allow a client to make a partial payment?

Thomas Lester
posted this on June 28, 2010 08:35

Hi all -

 

I typically do a 33% down, 33% 12 weeks before, and a remaining balance 4 weeks before the ceremony.  I've had two clients tell me that they are trying to stay on top of their cash flow and would like to make some payments ahead of time in smaller amounts.  I.e.  if they owe $3,000 three months from now, they'd like to pay $1000 per month leading up to when it's due.  How can I allow them to this?  When they go to the link to pay with their credit card, it only allows the total due.

 

Comments

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Ron Priest
RPriest Videography - 1246

Thomas, Im in the same boat here with a current client.  They have paid their deposit of $500 already, and I had originally set up 2 other fixed paints at specific dates prior to the wedding day.  They have had to re-schedule their wedding to latter in the year due to the father of the groom passing away.  So they have asked if they can make 4 monthly payments to pay off the balance.  

I have done this before, but it's been a long time since I've done it, so I have to figure it out again, but it can be done.  You basically have to admin the contract I believe, and simply change the payment schedule.  If I remember correctly, you can show the amount already paid so you don't have to refund the money already paid.  I was planning on working on this today, so I'll let you know what I fugue out once I figure it out....unless someone else want to chime in and help us both out before I can figure it out again.

June 28, 2010 09:55
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Ron Priest
RPriest Videography - 1246

Fixed "paints"?  (see what I mean, no editing capability)  that should be "fixed payments"

June 28, 2010 09:56
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Thomas Lester
Thomas Lester Photography Account - 1221

Yeah..  we can always go and fiddle with the contract, but that means the client has to call me they have to tell me when they think they'll want to pay and how much they'll want to pay.  Then, I have to change the contract.  If any of that changes... then they have to call me and we have to do it all over again.  What I'd like to see is that if a client decides they want to pay a partial payment early, that they can go to the payment page and see how much they own... but then type the amount they want to pay in the box.  Maybe make it where if they are paying before the due date, they can pay a partial.  But, if they are paying on or after the due date, they have to at least pay the amount due. 

I mean...  we really shouldn't make it difficult for our clients to pay us.  After all... that's what we want, right?  To get paid!

June 28, 2010 10:58
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Ron Priest
RPriest Videography - 1246

Okay, well I can see your point of view.  And if that WAS an option for us, I personally wouldn't want my client to know that they could change their mind half way through the game and pay different amounts.

Personally, I like the way it  currently is.  I like them to "have to" commit to a payment plan upfront so I know I can expect that income on that date.  I will ask them upfront though if they want to break it down into more than the standard 3 payments in case they want to spread it out.

June 28, 2010 11:04
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Thomas Lester
Thomas Lester Photography Account - 1221

I'm not saying that they should be able to change their mind when an amount is due.  I'm talking about being able to make EARLY payments without me having to be brought into it for changes.  Changing the contract is a pain the butt.

I.e.  if I have a client that has $2,000 due next April and she gets a bonus at work tomorrow (June 29th) and she wants to pay me $500 now so that she doesn't spend it at the mall...   I want her to be able to go in and make an early payment.   Maybe that's the solution.  Maybe just a button that says, "make early payment" and allow the early payment to be partial.  They still have their regular payment due date, but they can make that early payment if desired.  

It's honestly not a huge deal.   Just something I'm dealing with now, so it was on my mind.

June 28, 2010 11:10
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Ron Priest
RPriest Videography - 1246

"Maybe that's the solution.  Maybe just a button that says, "make early payment" and allow the early payment to be partial. "

Yes I can see where that would be beneficial. 

As far as changing the contract, I too remembering thinking that it was going to be a pain in the butt to have to change the contract if the payment schedule changed.  But actually, the way I remember I did it was, I re-do the contract, I just had to change the payment schedule and create an amendment   stating the changes that had taken place.  That way, they do have to sign the amendment, but not re-sign the whole contract.  It was pretty slick actually and took no time at all.  Really, it was hassle free once I learned how to do it.  I can tell ShootQ put some thought into that because they mad a prevision to allow me to show that the client had already made a payment and I was able to insure that was credited to their account versus having to refund or otherwise credit the account.

June 28, 2010 11:29
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Ryan Kudasik
Event Horizon Fotografie Account - 1343

Hey Thomas, I don't do CC payments. I know with checks (manual payments) I've done it exactly like you suggested. If the payment is for $2000 and they pay $500 early I just apply that $500 to the invoice. Then next month the reminder email will tell them they owe $1500.

Sometimes the payment satisfies invoice 1 of X and I need to do the math and apply the difference to 2 of X. I'm not sure how it would work with CC. Maybe automatically span multiple invoices?

July 01, 2010 10:10
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Cayce Callaway
Cayce Callaway Photography Account - 745

Did this every get worked on?  I've had numerous clients make partial payments before the due date with checks, but I'd love to see the same capability with cc's.

May 12, 2011 08:26
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Jean Moree
Jean Moree Photography, LLC Account - 6502

I'm checking to see if the ability to make partial payments can be done in ShootQ.  Right now I'm sending invoices via Google Checkout (for CC's) and having to manually apply the payment for retainers. 

September 05, 2011 16:46
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Natalie Goldman
ShootQ

Hi All,

We have something under the hood for this one, but I am not at liberty to give out the details. Let's just say that we heard all your requests! :)

For Jean, currently the only option for partial payments will be to edit the payment schedule to be 2 parts. [1] retainer amount and [2] remaining balance. If you want to talk this through, feel free to call us at 888-974-6687 x2 and we can do an example!

Thanks,

Natalie

September 06, 2011 10:49
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Troy Schmidt
Schmidt Studio & Gallery Account - 4275

Is this the upgrade that is happening on Thursday?  How can I plan accordingly?

September 13, 2011 11:52
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Sara Byrne
Sara K Byrne Photography Account - 7851

Natalie, I had a recently booked wedding setup with a retainer and remaning balance.. now the bride wants to pay $2000 of the remaining balance, ~6 months ahead of schedule.  Is this possible without re-doing the payment structure and manually adding her previous payments? 

-Sara

January 09, 2012 09:48
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Justin Lund
ShootQ

Sara, your clients can pay an amount other than the payment amount depending on the payment method you've selected.  If you're not using P3 or Google Checkout, a client can pay with a credit card by choosing to pay an alternate amount when viewing the invoice.  If they're paying by check, you'll just need to manually apply the payment in ShootQ.

January 10, 2012 12:08